The "GOP" Gets the New Way of Computing

While Appirio will remain decidedly bipartisan for the foreseeable future, we got caught up in the energy and excitement of the Republican National Convention (RNC) this week in Minneapolis-St. Paul.

We were invited to St. Paul to work with RNC's IT team, managing IT systems supporting the convention and serving 4,000 delegates. However, ou r sto ry starts back in February, when the team at Google tapped us to implement Google Apps for 500 convention staffers.
This was a thrilling assignment for Appirio. Even the "grand old party" recognized the value of using on-demand IT solutions, which we didn't necessarily expect, since their presidential candidate, John McCain, was on the record describing himself as a computer novice. But they saw that software-as-a-service (SaaS) would lower costs and dramatically increase their efficiency. Believe us, there are still plenty of big-company executives who aren't as open to this truth.

Here's where things get interesting. After getting started on the Google Apps rollout, RNC asked Appirio if we could build their delegate registration system. Their concept was a SQLServer database, along with a web server for data entry, reporting, administration, and dashboards. It took us all of 2 seconds to say "no way." We just don't do on-premise software anymore for these kinds of data-driven applications - it makes no sense.

Instead we pitched the idea of building the registration system on Salesforce.com's Force.com platform. It didn't take long to sell RNC on the obvious benefits.

In a few days, Appirio built a fully functional prototype. RNC loved it. RNC CIO Max Everett told us it was light years better than anything they had used in the past, eliminating the need to re-key information and consolidate data from multiple excel spreadsheets and various sources. (They actually used to distribute an 8-page questionnaire in a Word document to delegates.)
Better yet, Force.com gave every RNC staff member immediate access to powerful reporting and analytical capabilities on registered delegate data - the issues they cared about, the committees they wanted to volunteer for, their requests and suggestions.

The RNC was different this year. Staffers used their GOP-branded GMail accounts, shared Google Calendars for event coordination, and mined their delegate registration database in Salesforce.com. Pretty cool, huh? As far as Appirio could tell, things went pretty smoothly!


Related VoIP Call Center Articles

CRM - buyer beware


I was talking to a salesman the other day about a sale he’s working on. We discussed his potential client’s requirements, and I asked him what pricing he was putting forward. The figure he came up with was considerably less than I would have...

Read more about CRM - buyer beware...

Taking MyMileMarker For A Ride


Still tracking your car mileage with spreadsheets and scrambling to gather old gas receipts? Try MyMileMarker, a new service by Sidebar Creative that allows you to track and analyze your car mileage online through a browser or mobile phone. It’s...

Read more about Taking MyMileMarker For A Ride...

Search Content


Featured Content

Content Categories


WhitePapers


Which CMS Is Right For Me?

If you're wondering which CMS is the right one for your organization, this comprehensive guide will take you through the various options available, detailing the pros and cons of each. Download...Read More


Oracle Magazine

Oracle Magazine contains technology strategy articles, sample code, tips, Oracle and partner news, how to articles for developers and DBAs, and more. Oracle (NASDAQ: ORCL) is the world's largest...Read More


Sales Force Automation Comparison Guide

Businesses of all sizes can benefit by automating all aspects of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of features that most SFA solutions...Read More


How to Buy a Phone System

Considering a new phone system for your business? The Phone System Buyer's Guide from VoIP-News provides you with all of the information you need to make a more informed decision. The Guide helps you...Read More




View All Whitepapers