VoIP Call Center

VoIP Call Centers

Customer contact centers have emerged as a primary channel for information, technical assistance and customer services for users and clients. The VoIP based contact centers enable operators to enjoy long distance calls at significantly low rates. The VoIP contact center solutions opt for intelligent routing or data transmission. Calls are routed over the Internet using a packet switching technique.

To enhance the sales and market shares, VoIP based contact centers have refined their marketing strategies. Consider this fact: contact center solutions have widened their scope in telemarketing, e-mailing, instant messaging as well as online communication. With the application of IP solutions in these centers, users or clients of small and medium sized organizations are able to grow instantly without investing exorbitantly on equipment. As a matter of fact, these solutions provide numerous benefits to users and clients alike.

Why conventional CRM requirements gathering is flawed...

The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work. Since this is the approach that most organizations take, I thought I’d take a few posts to explain why this approach is fundamentally flawed, and to outline a significantly better alternative. Before I get too far into solutions I’d like to use this post to illustrate the sorts of things that happen when people adopt the ‘functionality first’ approach and it goes something like this:

A grateful season

The holidays are a time for giving, and Googlers across the globe have found some creative ways to give back to their communities this season. From raising money and crafting greeting cards to building gingerbread houses and giving blood, Googlers...

Why vendors may learn to love independent CRM cons

I get the impression that most CRM vendors are at best deeply suspicious of CRM consultants. Not surprisingly, as a CRM consultant myself, I’d argue the negative impression is undeserved, and that we provide considerably more benefit to vendors than...

Creativity for Left-Brained People

As a systems-thinking, ridiculously rational INTP, I can’t tell you how many times I’ve been told to, “Stop overthinking!” After all, rational thinking isn’t naturally associated with creativity. I admittedly find it difficult to act on creative...

The Google model and B2B

Earlier this month my friends at Postini-Google announced they were dropping prices for their signature anti-spam service by up to 90% - down to $3 - $12 per user per year, from $35 per user per year. This would seem to be consistent with the Google...

Lessons from the Holiday Season: Optimize

Everyone puts on a little weight during good times – vacations and holidays are notorious times for over eating, relaxed behavior and good feelings. Well for businesses, the vacation has come to an abrupt end. After years of easy credit and a...

How to Download Images from an Outlook Email

Learn how to download and save pictures that may be embedded inside an HTML formatted email message in Microsoft Outlook: I don’t understand why but Microsoft Outlook doesn’t provide an easy mechanism for users to download images that may be...